Our program dispatches orders to production several times throughout the day/night. From there, it takes on average 1-3 days for the printing process to complete and the item(s) to be shipped.

During off-peak months the majority of orders are processed within 4-7 business days on average and ready for shipping.

During peak seasonal months, orders are processed within 9-12 business days one average and ready for shipping.

Posters are shipped using USPS

We do not recommend using PO Boxes
If the order is shipped to a PO Box and the courier cannot deliver the order a return to sender (RTS) will be processed.
If the order is processed RTS it will be delivered back to us for reship and we will have to recharge the extra shipping fee that we are charged on our end to recieve the returns and then to reship it.

Kindly note that we do not replace or refund on orders that show RTS we can only ship to an alternative address once received back to our office. 

If we've sent out the wrong product, wrong size, or if the graphic isn't up to par, here's what we can do:
To help us fix things super quickly, please provide:

Order number/ Reference ID
Customer name and email
Picture of the wrong/damaged item (Quality Control purposes) 
Customer's preference (replacement or refund)

Just a quick note on timing:
US customers: You've got 30 days after the shipped date
International customers: You've got 60 days after the shipped date

For US Orders:
Most orders travel via UPS MI 
First, UPS carries the package part of the way
Then they hand the orders to USPS for final delivery
Sometimes during this handoff, the tracking goes quiet for a bit. 

If this happens, we ask that you give it about 10 business days of no movement before we consider it lost. More often than not, it's just delayed in that transition and will start moving again soon.

For International Orders:
Most packages start their journey with Asendia
When they arrive in your country, they switch to a local carrier
For example, in Canada, you'll get a second tracking number for Canada Post
International shipping has a few more hurdles to jump:
Getting sorted to leave the US
Going through customs
Being transferred to local delivery services

Because of these extra steps, we ask for a bit more patience with international orders - about a month before we consider them lost or missing.

Time Matters: We can only help with replacements or refunds within:
30 days after shipping for US orders
60 days after shipping for international orders

If your package meets our "lost" criteria, drop our support team a message at shrimphelps@gmail.come

Order is placed:
When an order is placed it will be in pending status until our system batches in the order to fulfill.  Our app will batch orders every 4 hours.  Once this order is in our system it goes thru a series of checks and is then ready to be assigned to a print facility.

Order is Assigned to Print:
Once your order has been assigned to print the order is printed on paper and sent out onto the production floor.  Once your order is in this phase we cannot guarantee we can cancel or change the order. 

Packaging and Shipping:
Once a printed order meets our quality control standards the item is packaged.  Once packaged a shipping label is printed and the package is placed in a shipping bin to be picked up.  Printing a shipping label triggers the tracking number. Once an order is ready for shipping it can take 12-24 hours for the tracking to update.

Peak Times:
Year to year can be different.  However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 

Valentines Day - February 14th

St Patrick's Day - March 17th

Easter - End of March

Mother's Day - May around the 3rd weekend

Father's Day -  June around the 3rd weekend

4th of July - July 4th

Back to School -College Sports August thru middle of September

Halloween - October 31st

Thanksgiving - November 25th

Christmas - December 25th

New Years - January 1st